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The Customer Service Awards 2017

customer service awards

Eddie Saints Memorial Trophy announced as Sure Customer Service Awards launch for 2017

This year’s Sure Guernsey Customer Service Awards will include a trophy for entrepreneurial spirit in memory of the local telecoms company’s late CEO.

The nomination period opens on Monday 24 April for the awards, which are now in their seventh year and reward exceptional customer service across a variety of sectors in the island.

A ceremony will be held in Market Square to announce the winners on Thursday 6 July.

This year sees the introduction of a trophy in honour of Eddie Saints, who died suddenly earlier this year, which will celebrate entrepreneurship. The award will be presented to an individual who has shown initiative and been proactive in developing and implementing new ideas relating to the delivery of customer service in their organisation.

Mr Saints was a keen supporter of entrepreneurial spirit on the island and was passionate about helping to develop entrepreneurial and employability skills in young people, having been a mentor for the Channel Islands Student Business challenge in Guernsey as well as mentoring many individuals personally in both Guernsey and previously in Bermuda.

The 2017 awards are comprised of 12 categories covering multiple business sectors. The categories include: aspiring star (under 25), self-employed, best team, overall customer experience, States employee, humble volunteer (charitable/caring), best service at a visitor attraction, food/hospitality award, best service in tourism, innovation in customer service, best use of social media and the new entrepreneurial spirit category. One overall winner is then selected from the 12 category winners for the overall customer service award.

Sure customer experience director, Charlotte Dunsterville, said: “Eddie was an inspirational leader in our business and we wanted to honour him at the 2017 Customer Service Awards as he was so supportive of the awards and really enjoyed attending last year’s event to present the best business award.

“The addition of the entrepreneurial spirit award in his memory is a great tribute as Eddie was passionate about entrepreneurialism and developing ideas to improve and grow our business. Rewarding those who are innovative and really go the extra mile with a can-do attitude to offer a great customer experience, which is vital for business success, is very appropriate.”

Nominations for the 2017 Guernsey Customer Service Awards are open until Friday 9 June.

Islanders can nominate online at  or pick up a nomination form from Sure, Co-Op stores, Guernsey Airport, Guernsey Post HQ, Situations Recruitment, Airtel Vodafone, Moores Hotel, B&Q, The Guernsey Chamber of Commerce, Island FM, Lloyds Bank (all branches), Barclays Bank, White D’Or, The OGH Hotel and The Duke of Richmond Hotel.

About Sure

Sure supplies telecommunication services in seven major offshore jurisdictions: the Isle of Man, Guernsey, Jersey, the Falkland Islands, St Helena, Ascension Island and Diego Garcia. Across the islands, Sure delivers mobile, broadband, fixed line, data centre and enterprise solutions to consumers, corporate and public sector clients.

Sure International is the corporate division of the business and specialises in offshore connectivity, enabling those companies that operate in the islands to reliably and efficiently connect and transact with their global partners.

Sure owns Foreshore, the leading provider of hosting, email solutions, online backup and other internet solutions. Foreshore has been operating in the Channel Islands since 2000.

Sure is a member of the Batelco Group, a leading telecommunications provider to 16 markets spanning the Middle East & Northern Africa, Europe and the South Atlantic and Indian Ocean.

Serving the communities where Sure operates is at the heart of the company’s approach, and Sure is committed to behaving in an ethical and socially responsible manner.

 About The Customer Service Awards

The Customer Service Awards in the Channel Islands are wholly owned and organised by Collaborate Communications Ltd. They operate with the support of both the Jersey and Guernsey Chambers of Commerce, various States departments and pan-island business enterprises. More details can be found on the website

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