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Finalists announced for the Sure Customer Service Awards

Sure Customer Service Awards judging

Finalists announced for the Sure Customer Service Awards

Customer service professionals who have shown dedication and excellence in their roles have been chosen as finalists for this year’s Sure Customer Service Awards.

More than 9,000 nominations were received from members of the public online and via voting boxes, the most in the history of the awards.
After much debate, the judging panel agreed on the following finalists:

Self employed award
Debbie Duport, Dance/fitness teacher
Tracey Bougourd, A’dora Bubble Photography
Victoria Bebbington, Jute Adore Gifts

Aspiring star award
Aaron Mahy, Duke of Richmond Hotel
Georgia Harvey, Co-Op Pharmacy, Smith Street
Nick Youle, La Villette Hotel

Best team award
Vale Garage
Lloyds Bank, Alderney

Best customer service by an individual employee award
Marion Le Friec, Lloyds Bank, St Martins
Sue Mather, B&Q
Chris Norman, gym instructor, Rocquettes Hotel

States/public sector award
Education, Sports & Culture events team for the Arts Seafront Sunday
Joe Hind, HSSD
States garden team for Island floral displays

Humble volunteer award
Paul Wheatley
Michelle Champion
Sara King

Best service at a visitor attraction award
Fort Grey
The Occupation Museum
Herm Island

Food, drink & hospitality award
White D’Or Restaurant
The OGH Hotel
Moores Hotel

Best service given to a visitor
Wendy Wilson
Luke Duquemin
Mark Brockway

Best business
7-Day Storage
Lloyds Bank
Perelle Butchers

The Sure Customer Service Awards, organised in association with the Guernsey Chamber of Commerce, aim to highlight and celebrate the contribution great customer service can make to a business’s success. The winners will be announced at a ceremony in Market Square on Thursday 7 July.

Sure customer experience director, Charlotte Dunsterville, said: “The standard of entries for this year’s awards has been exceptional which made whittling down the entries to just thirty finalists in ten categories a very difficult decision for the judging panel.

“The nominations spanned a diverse range of local professions and show that the Guernsey spirit of politeness, kindness and going the extra mile is experienced regularly across the island.

“The number of entries, which has surpassed previous years, shows how important good customer service is and how passionate islanders are about acknowledging it when they receive it.”

PHOTO CAPTION: Awards founder Julie Todd starting the judging proceedings. L to R: Mike Huston, Island FM; Amanda Eulenkamp, Travel Solutions; Barry Cash, Guernsey Chamber of Commerce; Melissa Campbell, Situations Recruitment; Charlotte Dunsterville, Sure; Tracey O’Neill, Red Carnation Hotel group; Joe Hind, 2016 overall winner; and Sonia Taylor, Bailiwick Estates – Karel Harris from the Sarnia Hotel group was missing from the photograph.

About Sure
Sure supplies telecommunication services in three major offshore jurisdictions: Guernsey, Jersey, the Isle of Man. Across the islands, Sure delivers mobile, broadband, fixed line, data centre and enterprise solutions to consumers, corporate and public sector clients. Sure International is the corporate division of the business and specialises in offshore connectivity, enabling those companies that operate in the islands to reliably and efficiently connect and transact with their global partners. Sure owns Foreshore, the leading provider of hosting, email solutions, online backup and other internet solutions. Foreshore has been operating in the Channel Islands since 2000. Sure is a member of the Batelco Group, a leading telecommunications provider to 16 markets spanning the Middle East & Northern Africa, Europe and the South Atlantic and Indian Ocean. Serving the communities where Sure operates is at the heart of the company’s approach, and Sure is committed to behaving in an ethical and socially responsible manner.

About The Customer Service Awards
The Customer Service Awards in the Channel Islands are wholly owned and organised by Collaborate Communications Ltd. They operate with the support of both the Jersey and Guernsey Chambers of Commerce, various States departments and pan-island business enterprises. More details can be found on the website

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